Privacy Policy

At Pequod's Pizza, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequods-cafe.click, place an order, sign up for our newsletter, or otherwise interact with us. Please read this policy carefully. If you disagree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy has been prepared in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and the Children's Online Privacy Protection Act (COPPA). Where applicable, we also follow industry best practices for data security and privacy in the food service and e-commerce sector.

1. Who We Are

Pequod's Pizza is a food service business operating through its website pequods-cafe.click. We provide customers with the ability to browse our menu, place orders, make reservations, participate in loyalty programs, and engage with our brand online. For all purposes related to this Privacy Policy, Pequod's Pizza acts as the data controller responsible for your personal information.

2. Information We Collect

We collect several types of information in connection with your use of our website and services. The categories below describe the specific types of personal information we may gather.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (for age verification or promotional purposes)
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily provided)

2.2 Payment and Financial Information

When you place an order or make a payment through our website, we collect payment information necessary to process your transaction. This may include:

• Credit or debit card number (last four digits only stored by us)
• Billing address
• Transaction amount and history

Full payment card data is processed by PCI-DSS compliant third-party payment processors. We do not store complete card numbers or CVV codes on our servers.

2.3 Order and Transaction Data

We maintain records of your food orders, including:

• Items purchased
• Order dates and times
• Delivery addresses
• Special instructions or dietary preferences you provide
• Order values and payment methods used

2.4 Usage and Behavioral Data

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent on each page
• Links clicked
• Search queries entered on our website
• Date and time of access

2.5 Device Information

We may collect information about the device you use to access our website, such as:

• Device type (mobile, tablet, desktop)
• Device identifiers
• Screen resolution
• Mobile network information

2.6 Location Data

With your consent, we may collect approximate or precise geolocation data to facilitate delivery services, show you relevant nearby store information, or improve your experience on our website. You may disable location sharing through your browser or device settings at any time.

2.7 Communications Data

When you contact us by email, through our website contact form, or via social media, we collect:

• The content of your message
• Your contact information
• Metadata related to the communication (date, time, channel)

2.8 Marketing Preferences

If you subscribe to our newsletter, loyalty program, or promotional communications, we collect your marketing preferences, opt-in/opt-out records, and engagement history (e.g., whether you opened an email or clicked a promotional link).

2.9 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather analytics data. Please refer to Section 9 of this policy for detailed information about our use of cookies.

3. How We Use Your Information

We use the information we collect for the following purposes. We process your personal data only where we have a lawful basis to do so, such as your consent, fulfillment of a contract, a legal obligation, or our legitimate business interests.

3.1 Order Fulfillment and Service Provision

• Processing and confirming your food orders
• Arranging delivery or pickup logistics
• Sending order confirmation and status update notifications
• Managing customer accounts and profiles
• Processing payments and refunds
• Responding to customer service inquiries and resolving disputes

3.2 Marketing and Promotions

• Sending promotional emails, special offers, and newsletters (with your consent)
• Running loyalty programs and reward campaigns
• Personalizing the content and offers you see on our website
• Conducting sweepstakes, contests, or other promotional activities
• Sending push notifications (with your permission)

3.3 Analytics and Website Improvement

• Analyzing website traffic and usage patterns
• Testing and optimizing website features and functionality
• Monitoring the performance of our website and services
• Conducting internal research to improve our menu offerings and services
• Identifying and fixing technical errors

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Detecting, investigating, and preventing fraud or unauthorized use
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

3.5 Business Operations

• Managing our internal records and business administration
• Carrying out accounting, auditing, and financial reporting functions
• Planning and developing new products and services

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, we may share your information with the following categories of third parties under the circumstances described below.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions on our behalf. These service providers have access to your personal information only as necessary to perform their services and are contractually obligated to maintain confidentiality and security. Examples include:

• Payment Processors: To handle secure payment transactions (e.g., Stripe, Square, or similar PCI-DSS compliant providers)
• Delivery Partners: To fulfill food delivery orders to your specified address
• Email Marketing Platforms: To send newsletters and promotional communications on our behalf
• Website Analytics Providers: Such as Google Analytics, to help us understand website usage
• Cloud Hosting Providers: To store data securely and power our website infrastructure
• Customer Support Tools: To manage customer service communications

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants
• Requests from law enforcement or government agencies
• Regulatory investigations or compliance audits
• Requirements under federal or state law, including the FTC Act

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets, your personal information may be transferred to the acquiring entity. We will notify you by email or a prominent notice on our website prior to any such transfer becoming effective.

4.4 Protection of Rights

We may share your information where we believe disclosure is necessary to protect our rights, enforce our policies, prevent fraud, or protect the safety of our users, employees, or the general public.

4.5 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it against unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encryption of sensitive data stored in our databases
• Secure, PCI-DSS compliant payment processing
• Firewalls and intrusion detection systems
• Regular security vulnerability scans and penetration testing
• Multi-factor authentication for system access by our staff

5.2 Administrative Safeguards

• Employee training on data privacy and security best practices
• Role-based access control — staff can access only the data necessary for their job function
• Confidentiality agreements with employees and contractors
• Regular review and updating of security policies and procedures

5.3 Physical Safeguards

• Secured server facilities with restricted physical access
• Protection of devices used to access customer data

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as described below.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which it is used, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law or for completing transactions).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information in the traditional sense, to the extent any of our advertising or analytics practices may constitute "sharing" under CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information (such as precise geolocation) to purposes strictly necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive inferior service or be denied access to our food ordering platform for exercising your privacy rights.

6.2 General Privacy Rights (All U.S. Residents)

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Opt-Out of Marketing: You may withdraw consent for marketing communications at any time without affecting your ability to use our services.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pequods-cafe.click (via our contact form)

We will respond to verified requests within 45 days as required under the CCPA/CPRA. If we need additional time, we will inform you of the reason and the extension period (up to an additional 45 days). We may need to verify your identity before processing your request to protect your personal information from unauthorized disclosure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are outlined below:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. In some cases, we may retain anonymized data indefinitely for statistical analysis purposes, as it can no longer be linked to any individual.

8. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under 18 years of age without verifiable parental consent, we will take immediate steps to delete that information from our systems.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will work with you to remove the information promptly.

We do not knowingly sell or share personal information of minors. We also do not direct our website content, marketing materials, or promotional activities toward children.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website performance, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function correctly, more efficiently, and to provide information to website operators.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders or access your account.

For more detailed information about our use of cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at pequods-cafe.click.

10. International Data Transfers

Pequod's Pizza is based in the United States, and your personal information is primarily stored and processed on servers located within the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country of residence.

We take appropriate measures to ensure that any international transfers of personal data are conducted in compliance with applicable law and that your information receives an adequate level of protection. These measures may include standard contractual clauses or other legally recognized transfer mechanisms.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States for the purposes described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery partner portals, or other external services. This Privacy Policy applies only to our website and services at pequods-cafe.click. We are not responsible for the privacy practices or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on our website does not constitute our endorsement of the third party's privacy practices or data handling procedures.

Additionally, if you interact with us through social media platforms (such as Facebook, Instagram, or Twitter/X), those platforms have their own privacy policies that govern how they collect and use your data. Please review those policies independently.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals your preference not to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not alter its data collection or use practices in response to DNT signals. We will continue to monitor developments in DNT technology and may update our practices accordingly.

13. How to File a Complaint

If you believe that we have not adequately addressed your privacy concern or have violated applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Contact Us First

We encourage you to contact us first so that we can attempt to resolve your concern directly:

• Email: [email protected]
• Website: pequods-cafe.click

We aim to respond to all privacy-related complaints within 30 days.

13.2 Federal Trade Commission (FTC)

If you are a U.S. resident and believe your privacy rights have been violated under the FTC Act or other federal privacy laws, you may file a complaint with the Federal Trade Commission (FTC):

• Website: www.ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Attorney General (CCPA/CPRA)

California residents who believe their CCPA/CPRA rights have been violated may contact the California Attorney General's Office:

• Website: oag.ca.gov/privacy
• Address: California Department of Justice, Attn: Privacy Enforcement and Protection Unit, 300 South Spring Street, Los Angeles, CA 90013

13.4 California Privacy Protection Agency (CPPA)

California residents may also file complaints with the California Privacy Protection Agency, which was established under the CPRA:

• Website: cppa.ca.gov

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, business operations, or applicable laws. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website homepage
• Send a notification email to registered users (where required by law or where the changes materially affect your rights)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the updated terms, please discontinue using our services and contact us to close your account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are happy to assist you.

We are committed to working with you to fairly and promptly address any privacy concern you may have. All inquiries submitted to us will be treated confidentially and handled in accordance with our data protection obligations under applicable law.

This Privacy Policy was last updated on June 4, 2026. It applies to all personal information collected through the website pequods-cafe.click and related services offered by Pequod's Pizza. If you are accessing this policy in connection with a specific transaction or promotion, additional terms may apply as disclosed at the time of collection.